A New Model in Canada
These skills are essential for participating, adapting, and thriving in learning, work, and life. The Skills for Success Program by Employment and Social Development Canada includes skills that support the learning of other abilities, knowledge acquisition, and are critical for effective social interactions.
These skills overlap and interact with one another, as well as with other technical or life skills. They are inclusive and can be adapted to different contexts.
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Skills for Success
Problem-solving is the ability to identify, analyze, propose solutions, and make decisions. In the workplace, this will help you:
- Think about different ways to accomplish a task
- Determine the order of priority of tasks
- Collect the right information
- Identify and resolve problems
- Choose the best solution
- Make better decisions
The ability to solve problems effectively improves: how you conduct business, achieve your goals and meet your deadlines
The chapters of the Problem-Solving training are:
- Introduction to the PDCA method
- Describe the problem
- Determining the root cause of a problem
- Formulate solutions
- Select the best solution
- Developing and overseeing a project
- Acting to maintain the gains
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Complies with accessibility standards WCAG 2.1 AA.
Communication is the ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. In the workplace, this will help you:
- Work effectively as a team to solve problems
- Collect and share information in a way that others can clearly understand.
- Listen, pay attention and understand others
- Develop good working relationships with colleagues and customers, particularly people of different origins and cultures
The chapters of the Communication training are:
- Nonverbal communication
- Engaged listening
- Communication in project management
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Complies with accessibility standards WCAG 2.1 AA.
Collaboration is the ability to contribute and support others to achieve a common goal. In the workplace, this will help you:
- Support and value others
- Handle difficult interactions
- Contribute to the work of the team
Work respectfully with people:
- Different professions
- Different experiences
- From different cultures and backgrounds
The chapters of the virtual Collaboration and digital collaboration tools training are:
- Virtual Workplace
- Digital Documents
- Videoconferencing
- Workplace Collaboration
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Adaptability is the ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks. In the workplace, this will help you:
- Cope effectively with change
- Learn new skills
- Acquire new behaviors
- Stay focused on your responsibilities and goals
- Don’t give up when situations are difficult, stay positive
- Manage stress
The chapters of the Adaptability training are:
- What is adaptability?
- Stages of change
- Resistance to change
- The transition process
- Adaptability, how?
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Complies with accessibility standards WCAG 2.1 AA.
Creativity and Innovation is the ability to imagine, develop, express, encourage, and apply ideas in ways that are novel, unexpected, or challenge existing methods and norms. In the workplace, this will help you:
- Find new, unique or “off the beaten track” ideas
- Approach something in a completely different way
- Propose new solutions or approaches to address challenges
- Manage stress
The chapters of the Innovation training are:
- Innovation, what is it?
- S.W.O.T Analysis
- Risk management plan
- Quality Analysis
- Critical thinking is not about criticizing
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Complies with accessibility standards WCAG 2.1 AA.
Digital technology changes the way we work, learn and run businesses. The Digital Skills module helps learners with using digital tools to do work tasks such as:
- Communicating with coworkers by email
- Doing research online
- Learning to create and access a user account on a website and protect personal information
- Learning to use tools of cloud computing
Here are the module topics in the Digital Skills training:
- Communicating by Email
- Viewing Documents Online
- Completing a Transaction Online
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Reading skill refers to understanding sentences or paragraphs. In the workplace, it generally involves:
- Reading notes
- Letters
- Memos
- Manuals
- Specifications
- Regulations
- Books
- Reports or journals
Reading can include print and non-print media, for example, text on computer screens.
Here are the module topics in the Reading Text training:
- Use Key Words and Key Phrases
- Scan to Quickly Find Information
- Use Headings to Search
- Decode Indirect Information
- Combine Information
- Skim for the Main Idea
- Confirm Unfamiliar Information
- Follow Steps
- Integrate Information
Developing reading skills makes it easier to complete tasks such as locating the answer to the question, “How many parts per million of H2S gas will result in the total loss of the ability to smell odour?” in an 18 page booklet.
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Complies with accessibility standards WCAG 2.1 AA.
Numeracy refers to the ability to use numbers, symbols, and graphs. In the workplace, it generally involves:
- Estimating with numbers
- Money math
- Scheduling or budgeting
- Data analysis
- Making measurements
Numeracy at work includes using tools such as computers, scales and calculators and making calculations without a calculator.
Here are the module topics in the Numeracy training:
- Numeracy Problems
- Fractions
- Decimals
- Percentages
- Conversion
- Numeracy Operations
- Advanced Numeracy Problems
- Measurement
- Calculate Orders and Requisitions
- Calculate Invoices and Material Costs
- Estimating
Developing your numeracy skills makes it easier to complete tasks such as calculating the correct amounts on supplier and customer invoices, including taxes, shipping and handling.
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Complies with accessibility standards WCAG 2.1 AA.
Thinking Skills covers the following:
- Problem-solving
- Decision-making
- The ability to understand what is needed
There are many uses for the skills covered in this module. For example, a worker is building a new refrigerator motor. They must understand instructions, decide on parts, and troubleshoot errors. Here are the module topics in the Thinking Skills training:
- Analyze Tasks
- Analyze Questions
- Locate Information
- Validate Solutions
These four modules provide the foundation for tasks that need reading and numeracy skills.
Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.
Complies with accessibility standards WCAG 2.1 AA.
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The instructional design of the Skills in Action training program's learning modules was developed through a collaboration of specialists in pedagogy, adult education, and project management consultants.
Thinking Skills, Reading, Numeracy: Original design and writing in English by Bow Valley College.
Problem-Solving, Communication, Collaboration, Adaptability, Innovation, Digital Skills: Ideation and original writing in French by Reno Michel Haché, M.Ed., PMP.